Terms & Conditions

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using the Studio R website and participating in activities at our studio facility (“Facility”). This Agreement sets forth the legally binding terms and conditions for your use of Studio R services and participation in activities conducted at our Facility.

This Agreement is operated by Rovae Sdn Bhd (202501050664(1652072~V)) (“us”, “we”, or “our”).

By accessing or using our website, booking classes, purchasing packages, participating in classes, or using any facilities and equipment provided by Studio R, you agree to be bound by these Terms of Service.

These Terms of Service set forth the legally binding terms for the use of Studio R services. You are only authorised to use Studio R services if you agree to comply with these Terms of Service and all applicable laws.

Please read these Terms carefully. If you do not agree with these Terms of Service, you should discontinue the use of Studio R services immediately.

If you wish to become a member or purchase any package, you must read and accept these Terms of Service during the registration or booking process.

ACCOUNTS

You may be required to create an account in order to access certain features of our booking system.

When creating an account, you must provide accurate and complete information. You are solely responsible for all activities conducted under your account and must keep your account information secure.

You must notify Studio R immediately if you become aware of any unauthorised access, security breach, or misuse of your account.

You may not use another person's account without permission.

MEMBER SERVICES & POLICIES

Buying Packages

You must create an account before purchasing any package.

Packages may be purchased through our online booking system or directly at our studio.

Your package validity will begin from the date of purchase unless otherwise stated.

A confirmation of purchase will be sent to your registered email.

Class Cancellations Request

Class cancellations or rescheduling requests must be made through your registered account, by contacting the studio, or via email at studio-r@rovae-ent.com.

A 4-hours cancellation notice upon class begin is required.

Late cancellations and no-shows will result in the session credit being deducted and are non-refundable.

Class Reservations

All class reservations must be made through our official booking system.

Participants must arrive at the studio 15 minutes before class commencement for check-in and preparation.

Late arrivals may not be permitted to join the class to ensure safety and avoid disruption to other participants.

Session credits may be deducted for missed classes.

Class Reschedule and Cancellation

If a class or activities is rescheduled or cancelled from Studio R by whatsoever reasons, all the booked student will be informed through email at studio-r@rovae-ent.com to your registered email.

If a class is reschedule to a new date, student will consider automatically accept the new reschedule date unless inform us through email at studio-r@rovae-ent.com.

If a class is cancelled, the session credit will be automatically credit back to the student’s account and is cannot be request for other types of compensation.

Waiting List

If a class is fully booked, you may join the waiting list through WhatsApp us at 03-50231134 or email us at studio-r@rovae-ent.com.

If a slot becomes available, we will offer the space according to waiting list priority.

Credits will only be deducted if you successfully attend the class.

Personal Belongings

Studio R is not responsible for the loss, theft, or damage of personal belongings brought into the Facility.

You are responsible for safeguarding your own personal items while using the Facility.

STUDIO RULES & REGULATIONS

You agree to comply with all Studio R studio rules, safety guidelines, and instructions provided by our instructors and staff while attending classes or using any equipment within the Facility.

Participants must arrive at least 15 minutes before the scheduled class time for check-in and preparation.

Late arrivals may not be permitted to enter the class to ensure the safety and comfort of all participants.

All class changes or cancellations must be made at least 4 hours before the scheduled class time. Failure to do so may result in session credit being forfeited.

Participants must follow all instructions provided by Studio R instructors during classes.

Participants acknowledge that they are physically fit and capable of participating in dancing activities. It is the participant’s responsibility to seek medical advice if required before joining any class.

Participants must inform dancing instructors of any existing injuries, medical conditions, or physical limitations before participating.

Studio R shall not be liable for any failure to provide access to the Facility or services due to circumstances beyond our reasonable control. Any refund or compensation will be subject to the sole discretion of Rovae Sdn Bhd.

REFUND POLICY

All payments made for classes, packages, memberships, and services are strictly non-refundable, unless otherwise determined by Rovae Sdn Bhd.

CHANGES TO THIS AGREEMENT

Rovae Sdn Bhd reserves the right to update or modify these Terms of Service at any time.

Any changes will take effect once updated and published through our official platforms. Your continued use of Studio R services after any changes indicates your acceptance of the revised Terms of Service.

We encourage all members and participants to review these Terms periodically.

If you do not agree with any changes made to these Terms, you should discontinue the use of Studio R services.

WAIVER & RELEASE

This Waiver & Release applies upon registration, booking, or participation in any dancing classes, programs, training sessions, events, or use of facilities and equipment provided by Rovae Sdn Bhd.

In consideration of the services provided by Rovae Sdn Bhd (202501050664 /1652072-V) (“Company”), including dancing classes, programs, instruction, activities, and the use of studio equipment (“Activities”), I voluntarily agree to the following terms:

Declaration

• I confirm that I am physically fit and able to participate in dancing activities.
• Participants aged 16 and below must obtain parental or guardian consent before attending classes.
• I will inform Studio R and its instructors of any injuries, medical conditions, limitations, or concerns before participating.
• I understand that dancing exercises may involve physical movements and improper execution may result in injury.
• I acknowledge that it is my responsibility to follow instructor guidance and use equipment correctly.
• If I am unsure about any movement or equipment usage, I will seek guidance from the instructor before proceeding.
• I understand that dancing instructors are not medical professionals and cannot provide medical advice.
• If I have any health concerns, I should consult a qualified medical professional before participating.
• I acknowledge that participation in dancing activities is voluntary and I accept responsibility for my own health, safety, and physical condition.

ASSUMPTION OF RISK

I acknowledge that dancing activities and the use of studio equipment involve inherent risks, including but not limited to physical injury, strain, discomfort, or accidents.

I voluntarily assume all risks associated with participation in dancing activities, including risks arising from my own actions, decisions, or physical condition.

I agree that Rovae Sdn Bhd, its instructors, employees, contractors, representatives, and affiliates shall not be held liable for any injury, loss, damage, or claim arising from my participation, except where liability cannot be excluded under Malaysian law.

I am responsible for my personal belongings while within the Facility. Studio R shall not be responsible for lost, damaged, or stolen personal items.

Studio R reserves the right to refuse entry or request a participant to leave the Facility if the participant:

• Misuses equipment or performs activities that may cause harm or damage.
• Refuses to follow instructor instructions or safety guidelines.
• Behaves in a manner that threatens, harms, or causes discomfort to staff or other participants.
• Is under the influence of alcohol, illegal substances, or any substance that may affect safe participation.