Privacy Policy

Rovae Sdn Bhd (202501050664(1652072~V)) (“Rovae”, “Studio R”, “Company”, “our”, “us” or “we”) is committed to protecting and respecting your privacy.

This Privacy Policy (“Policy”), together with our Terms of Service, sets out how we collect, use, process, store, and protect your personal information, and outlines the circumstances where your information may be shared.

The Personal Data Protection Act 2010 (“the Act”), which regulates the processing of personal data in commercial transactions, applies to Studio R. For the purpose of this Policy, the terms “personal data” and “processing” shall have the same meanings as prescribed under the Act.

This Policy serves to inform you that your personal data may be and/or has been collected, processed, and used by us or on our behalf. By engaging with Studio R, you consent to the processing of your personal data in accordance with this Policy.

The management and staff of Studio R respect the confidentiality of your personal data and ensure that any personal data collected, stored, transmitted, and/or used by or on behalf of Studio R is handled securely and appropriately.

All personal data processed by the Company shall be used for purposes including but not limited to membership registration, class bookings, purchases, customer service, administration, and other legitimate internal business purposes.

If you are a corporation providing us with personal data belonging to your directors, shareholders, employees, or officers, you are responsible for ensuring that you have obtained the necessary consent from those individuals and have made this Policy available to them.

In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Policy, the English version shall prevail.

By continuing to use our services, website, booking platforms, or participating in Studio R activities, you acknowledge that you have read, understood, and accepted this Policy and consent to the processing of your personal data.

Any changes to this Policy in the future will be updated through our official platforms. Your continued use of our services after such updates constitutes your acceptance of the revised Policy.

TYPES OF INFORMATION COLLECTED

Studio R may collect and process the following information about you (collectively referred to as “Data”), including but not limited to:

Personal information including:

• Name
• Contact details such as phone number and email address
• Residential address
• Date of birth
• Photograph
• Emergency contact information
• Any correspondence or communication you provide to us, including emails, messages, phone calls, enquiries, and feedback.

Sensitive personal data, including information relating to:

• Health conditions
• Medical information
• Physical limitations
• Injuries or fitness-related information
• For the purpose of this Policy, both personal data and sensitive personal data shall collectively be referred to as “Personal Data”.
• Details of your interaction with our website, booking platform, or digital services, including usage information, traffic data, and communication data.
• Details of packages, credits, memberships, and purchases made through Studio R.
• Class reservations, attendance records, and booking history.

Your Data may be collected through:

• Registration forms (electronic or physical)
• Online booking systems
• Emails
• Mobile applications or digital platforms
• Phone calls
• Studio enquiries
• Referrals
• Documents submitted by you
• Information provided by third parties where applicable
• You are responsible for ensuring that any information provided to us is accurate, complete, and updated when necessary.

USE, DISCLOSURE AND PROCESSING OF YOUR INFORMATION

Studio R collects, uses, and processes your Data (including Personal Data) for the following purposes:

• To provide dancing classes, services, memberships, packages, and related services.
• To manage class bookings, reservations, attendance records, and customer accounts.
• To process payments, purchases, and transactions.
• To communicate with you regarding your bookings, classes, services, updates, and enquiries.
• To provide information about services, promotions, events, or products that may be relevant to you.
• To improve our services, customer experience, website performance, and studio operations.
• For internal purposes including administration, quality control, record keeping, and business management.
• To analyse usage patterns and prepare reports to improve future services and marketing initiatives.
• To fulfil obligations arising from agreements or transactions with you.
• To enable you to participate in interactive features of our website or booking platforms.

Studio R may disclose or share your Data (including Personal Data) with:

• Service providers assisting us with business operations, including but not limited to payment processing, cloud storage, booking systems, customer management systems, and record maintenance.
• Business partners, contractors, professional advisers, or third-party organisations where necessary to provide our services.
• Relevant parties involved in corporate transactions, restructuring, mergers, acquisitions, or business transfers.
• Government authorities, regulators, or law enforcement agencies where required by law.
• We may monitor your use of our website and digital platforms and may collect technical information such as your IP address, browser type, operating system, and usage patterns for system administration, security monitoring, and statistical analysis.
• This information is used in aggregate form and does not identify individual users.
• We retain your Data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable laws and regulations.
• We may verify information provided by you using reasonable methods, including comparing information against existing records or requesting supporting documents where necessary.

SECURITY OF INFORMATION

Studio R takes reasonable measures to protect your Personal Data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Your Personal Data is stored using secure systems and appropriate safeguards. Any payment transactions processed through our platforms may be protected using encryption technology.

If you are provided with login credentials to access our booking systems or online platforms, you are responsible for keeping such information confidential and must not share your login details with others.

If you believe your account has been accessed without authorisation, please contact us immediately at studio-r@rovae-ent.com

While we take reasonable steps to protect your Personal Data, please note that transmission of information through the internet cannot be guaranteed to be completely secure. Any transmission of information is carried out at your own risk.

Our website or platforms may contain links to third-party websites. Studio R is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

Access to Personal Data within Studio R is limited to authorised personnel who require such information to perform their responsibilities. All personnel are required to maintain confidentiality of personal information.

PHOTO & VIDEO DISCLAIMER

Studio R reserves the right to capture and use photographs and/or videos taken within the studio, during classes, workshops, events, or activities for marketing, promotional, educational, and communication purposes.

Such materials may be used in:

• Social media platforms
• Website content
• Promotional materials
• Advertisements
• Publications
• Marketing campaigns
• Other media channels operated or authorised by Studio R
• By participating in Studio R classes, events, or activities, you acknowledge that you may appear in photographs or videos taken during such activities.
• If you do not wish to have your image recorded or used, please inform our team in writing at studio-r@rovae-ent.com. We will make reasonable efforts to accommodate your request.
• By participating in Studio R activities without notifying us of your objection, you acknowledge and agree to the potential use of photographs or videos featuring you for the purposes stated above.

TRANSFER OF YOUR PERSONAL INFORMATION

Studio R may transfer your Data (including Personal Data) outside Malaysia where necessary for business operations, service providers, technology platforms, or other legitimate purposes.

Any transfer of Personal Data outside Malaysia will be carried out in accordance with this Policy and applicable Malaysian laws, including the Personal Data Protection Act 2010.

COOKIES

Our website or digital platforms may use cookies or similar technologies to improve your browsing experience, provide personalised services, maintain user preferences, and enhance website functionality.

Cookies may collect information such as:

• Login details
• Authentication information
• Website activity
• User preferences
• You may adjust your browser settings to refuse cookies; however, certain website functions may not operate properly.

DIRECT MARKETING

Studio R may use your Personal Data to provide information regarding:

• New classes
• Promotions
• Events
• Studio updates
• Services or products that may be relevant to you

Communication may be made through:

• Email
• SMS
• Messaging platforms
• Other communication channels provided by you
• For existing customers, we may contact you regarding services similar to those previously requested or purchased unless you have requested otherwise; for new customers, marketing communications will only be sent where consent has been provided.
• If you no longer wish to receive marketing communications, you may contact us at: studio-r@rovae-ent.com to request removal from marketing communications.

SHARING OF YOUR INFORMATION

Studio R may share your Data (including Personal Data) with other organisations in the following circumstances:

• If Studio R undergoes a business transfer, sale, merger, acquisition, or restructuring.
• If disclosure is required to comply with legal or regulatory obligations.
• If disclosure is necessary to enforce our Terms of Service, protect our rights, property, customers, or prevent fraud.
• With third-party service providers who support our business operations.
• Any sharing or transfer of Personal Data will be conducted in accordance with this Policy and applicable Malaysian laws.